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This Refund Policy explains the conditions under which refunds may be requested and issued on the ScriptMarketHub platform. ScriptMarketHub operates as a digital marketplace where digital products such as scripts, software, themes, templates, mobile app source code, SaaS projects, and related digital assets are sold. Due to the nature of digital products, all sales are considered final unless the specific conditions outlined in this policy are met.
Refunds may be granted only in limited circumstances where a product is proven to be defective, significantly not as described, or missing essential files required for its core functionality. Buyers must clearly demonstrate that the product does not function as advertised despite proper installation and usage in a supported environment.
Refunds will not be issued in cases including, but not limited to, change of mind, accidental purchases, lack of technical knowledge, compatibility issues caused by the buyer’s environment, failure to read product descriptions or requirements, or dissatisfaction with design or features that were clearly disclosed prior to purchase.
Refund requests must be submitted within a reasonable timeframe after purchase, typically within the period specified on the platform. Requests submitted after excessive use, modification, or extended time may be rejected. Buyers are encouraged to review products promptly after purchase.
To request a refund, buyers must contact support through the official marketplace support system and provide detailed information regarding the issue. This may include a clear explanation of the problem, screenshots, error messages, logs, or other relevant evidence. Incomplete or vague requests may be delayed or denied.
In some cases, sellers may be given the opportunity to provide support, fixes, or updates before a refund is approved. Buyers are expected to cooperate reasonably with the seller to resolve issues when possible. Refusing reasonable support without justification may affect refund eligibility.
All refund requests are reviewed carefully by the platform team. The decision to approve or deny a refund is made based on the evidence provided, product description, seller response, and marketplace policies. ScriptMarketHub reserves the right to make the final decision on all refund requests.
Approved refunds are issued using the original payment method whenever possible. In some cases, refunds may be issued as platform wallet credit. Processing times may vary depending on the payment method and third-party payment provider.
Initiating chargebacks or payment disputes without contacting support may result in account suspension or termination. ScriptMarketHub encourages users to resolve issues through the official refund process before involving payment providers.
Abuse of the refund system, including repeated refund requests, false claims, or fraudulent behavior, is strictly prohibited. Users found abusing the refund process may have their accounts restricted, suspended, or permanently banned.
Once a refund is approved, buyers must immediately stop using the refunded product and delete all copies from their systems. Continued use of refunded products is a violation of marketplace terms and may result in legal action.
ScriptMarketHub acts as a facilitator between buyers and sellers and is not responsible for individual product functionality beyond enforcing marketplace policies. Liability related to refunds is limited to the amount paid for the product, where applicable.
This Refund Policy may be updated from time to time to reflect changes in legal requirements, business practices, or platform operations. Updated versions will be posted on the platform, and continued use constitutes acceptance of the revised policy.
If you have questions regarding this Refund Policy or wish to submit a refund request, please contact ScriptMarketHub through the official support channels provided on the platform. Our team aims to respond within a reasonable timeframe.